How to Handle Complaints

A clear complaints policy backed up by appropriate responses is crucial to confidence in a charity’s work.

Emma Dowden-Teale and Charlotte Blackbourn advise charities how best to deal with complaints.

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This information is necessarily of a general nature and doesn’t constitute legal advice. This is not a substitute for formal legal advice, given in the context of full information under an engagement with Bates Wells.

All content on this page is correct as of March 7, 2019.