With firms having to treat more communications as complaints than ever before, acting with confidence around complaints is of real value.
This session will provide you with everything you need to know about the new rules for complaints handling, including dealing with them internally, what to do when they escalate to FOS.
We'll also look at how to get the most out of your monitoring and root cause analysis.
10:00am - 1:00pm Workshop
This event is fully booked – to find other dates please click here