Mediate, Influence and Facilitate

The causes of disputes are many and varied. They are often not easy to resolve. Time, focus and careful selection of the appropriate approach in the circumstances are required.

Dates & Times

October 24 @ 9:30 am - 4:30 pm

Ticket Price

£360 (inc VAT)


Clive Bane, founding Director of B3sixty will bring his nearly 40 years of experience of working in reemployment and dispute resolution to help us explore how to deal with disputes when they do arise. Bring live issues, suitably anonymised will be encouraged to make this very much a practical, problem solving session.


In an era of agility, disruption and uncertainly, influencing and negotiating, influencing and shaping our agenda becomes crucial for sustainable leadership. As a councillor, Ben Coleman spearheaded Hammersmith & Fulham Council’s inclusive approach to policymaking, facilitating numerous meetings with groups of residents to prioritise issues and agree core aims, leading to new policies on, e.g., the arts, high street renewal and disabled housing. For national NHS conference held in H&F, facilitated campaign workshop on health and social care to identify key aims. Come prepared to explore how influencing skills can be applied to your context to impactful results.


Facilitative skills are increasingly becoming a core competency for leaders, managers, consultants, coaches, trainers and others who work with groups. Tesse Akpeki FCIS, share powerful problems solving frameworks, facilitative techniques’ and meeting approaches that lead to better outcomes, enable great conversations, healthy behaviours and shape improved relationships.

The session will cover the following:

  • Appreciative Inquiry
  • Influencing skills to get the results you want
  • Diverse Communications styles – communication profiles that work.
  • Dealing with resistance, challenging behaviours and clashing values
  • Using questions to engender better understanding
  • Resolving conflict and confronting difficult issues and moving towards agreement
  • Developing your facilitation toolkit – Tools you can use to your advantage

Our approach

Groups are deliberately kept small to encourage interaction, sharing and learning. Each session will draw on a strong evidence base while kept very practical.

The session will be a mix of presentations, practical exercises and working in groups. Participants will have the opportunity to put their learning into action through participation in meeting scenarios , peer-to-peer sharing and action learning.