Even if your governance, policies and procedures are gold standard, there are no guarantees that your charity won’t ever face a crisis.
Our aim is always to help clients avoid a crisis in the first place, and our experience shows that good planning and governance are critical, particularly when it comes to dealing with complaints.
However, a crisis can come from unexpected quarters – and affect even the most well-run organisations – something we have seen all too clearly in recent years.
There’s a huge range of issues that might prompt a crisis. Finance issues, safeguarding, racial and other EDI (equity, diversity and inclusion)-related issues, criminal activity, data breaches, reputation, governance, employment and allegations of a broken or toxic culture – to name just a few. And it’s at times of crisis that the leadership of a charity, its decision making, and its processes, come under most scrutiny.