Charities: how to handle complaints

The Fundraising Regulator continues to emphasise the importance of proper complaints handling.

Emma Dowden-Teale and Charlotte Blackbourn remind charities how to deal with complaints in line with the Code of Fundraising Practice.

This information is necessarily of a general nature and doesn’t constitute legal advice. This is not a substitute for formal legal advice, given in the context of full information under an engagement with Bates Wells.

All content on this page is correct as of April 6, 2020.