Investigating complaints or concerns can be difficult for any organisation – but done well, it can ultimately strengthen your operations and give confidence to your stakeholders. Get it wrong and you risk serious damage to your reputation and face expensive and draining legal claims.
The circumstances that can prompt investigations can vary widely. There could be a complaint or an allegation of wrongdoing, or a query from the board. It may relate to something quite recent, or events that may have happened a long time ago.
Whatever the context, we know that investigations can seem overwhelming, with plenty of bear traps along the way. Sometimes it can be difficult to know where to start and what to consider.
We can help guide you through any investigation no matter how big or small or at what stage, advising on everything from defining the scope and parameters, to record keeping and reporting requirements, helping with regulators and other stakeholders, dealing with related claims and complaints, and helping you through related legal issues such as tricky data protection and confidentiality questions. We are very experienced in advising on, and managing, related reputational issues.
If you need to appoint an independent person to conduct an investigation, we can help with that, and if the investigation relates to an employees’ conduct, we can help with that too.